![]() Working at Montage and Pendry is more than a job it’s a way of life.The newest ultra-luxury resort in California Wine Country has a yoga lawn in the middle of a vineyard, a guest-friendly apiary program, a massage with locally sourced olive oil and a special glass-enclosed dining room that is cantilevered into the middle of a 100-year-old oak tree. We encourage all of our associates to continuously learn and grow. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. And allow them to follow their passion in creating moments guests will long remember. How we get there is by empowering our associates to think creatively. At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. We maintain a drug-free workplace and perform pre-employment substance abuse testing. In the United States we are proud to be an EEO employer M/F/D/V. Additional Job Description The pay scale for this position is $20.62 *The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing. Must be able to bend, stoop, squat and stretch to fulfill tasks. Going above and beyond to recover any service opportunities and exceed guest expectations Communicating and partnering with all department leaders and hourly Associates to ensure the guest experience is personalized and executed seamlessly Maintaining proper record keeping for guest accounts, being knowledgeable about hotel services and local surroundings in order to answer, respond and communicate with guests regarding questions and requests QUALIFICATIONS High School Diploma or equivalent, Bachelor’s Degree preferred Minimum of two years’ experience in a hotel operations environment Minimum of two years’ experience in customer service Possess basic math skills and have the ability to accurately handle billing Ability to communicate clearly and speak, read, write and understand English well Advanced skills in Word, Excel, PowerPoint, and Outlook daily use of nearly all programs will occur PHYSICAL REQUIREMENTS Position requires walking and standing most of the working day must be able to stand and exert well-paced mobility for up to 6 hours in length. ESSENTIAL FUNCTIONS Job duties include although are not limited to: Providing excellent customer service and telephone etiquette, and actively aspiring to reach department and property defined goals and objectives Hosting and welcoming guests with a friendly and sincere demeanor Assisting with guest check-in and out process, as well as folios, invoicing and billing Thinking outside the box to own and solve guest stay areas of opportunity. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values. Front Office Agent SUMMARY The Front Office Agent is responsible for hosting our guests during their stay warm welcome upon arrival, creating unique memories specific to guest personas, creating and maintaining professional relationships with guests to enhance their overall experience. If you are an internal applicant, please log into Workday and apply for your application to be considered. Please discuss with our hiring managers during our selection processes. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. If this resonates with you, we look forward to receiving your application. We have built a culture that leads with the important notion we live by every day do what you love. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life.
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